Cancellation, Refund and Delivery Policy
Last updated: October 2026
This policy applies to all services provided by Qixolabs, operated by Sundaram R. Singh and Soham R. Singh, located in Mumbai, India. Because our work is custom, digital and time-based, refunds depend on how far the project has progressed.
1. Cancellation by the client
| Stage when you cancel | Refund |
|---|---|
| After paying, before Discovery starts | 100% refund, minus payment gateway fees, if any |
| During Discovery or Proposal stage | Refund of the advance minus 25% or the work done so far, whichever is higher |
| After the Build Sprint has started | No refund of amounts for work already done. Any advance paid for work not yet started is refunded pro rata |
| After final delivery and handover | No refund (see section 3 for defects) |
To cancel, email [email protected] with your project name and payment details.
2. Cancellation by us
If we are unable to deliver a project, we will refund all amounts paid for work that has not been delivered, within the timeline in section 5.
3. Defects and unsatisfactory work
If the delivered work does not match the approved Proposal, report it in writing within 7 days of delivery. We will fix the defects at no extra cost. If we are unable to fix a material defect within a reasonable time, we will discuss a partial refund proportionate to the undelivered scope.
4. What is not refundable
- Work that has been delivered and accepted.
- Changes in your requirements or business plans after the Build Sprint has started.
- Third-party costs we paid on your behalf (domains, hosting, API credits, paid software).
- Payment gateway fees, where the refund is not due to our fault.
5. How refunds are made
Approved refunds are issued to the original payment method (or by bank transfer if that isn't possible) within 5–7 working days of approval. Your bank may take a few more days to show the credit.
6. Shipping and delivery
- Our services are digital. We do not ship physical goods.
- Deliverables (source code, deployed applications, documentation) are delivered by repository transfer, deployment links, or email and project tools.
- Delivery timelines are stated in each Proposal. Typical sprints run 2–8 weeks, depending on scope.
- Delivery is considered complete when we hand over the deliverables to the contact email or accounts you have provided.
7. Disputes and payment issues
If you were charged incorrectly or twice, email [email protected] with the transaction ID and we will resolve it within 5–7 working days.
8. Contact
Sundaram R. Singh and Soham R. Singh
Qixolabs
Mumbai, India
Email: [email protected] | Phone: 8265009506