Terms of Service

1. Services

We provide custom software development, including workflow automation, internal tools, and AI agent development. The exact scope, deliverables, timeline and price for each project are set out in a written proposal or statement of work (“Proposal”) that you approve before work begins.

2. Pricing and payment

• Prices on our website are indicative “starting at” prices. The final price is fixed in your Proposal.
• Unless the Proposal says otherwise, projects are charged as fixed-price sprints with milestone payments, typically 50% upfront before the Build Sprint starts and 50% on delivery.
• Payments are made through Razorpay or bank transfer, in INR unless the Proposal states another currency.
• Invoices are due within 7 days of issue unless agreed otherwise. Applicable taxes, such as GST if we are registered, are added to the price.
• We may pause work on overdue invoices.

3. Client responsibilities

You agree to provide accurate information, timely feedback, and access to the tools, accounts and materials we need. Delays on your side may extend the delivery timeline.

4. Changes in scope

Work outside the Proposal is a change request. We will quote any additional cost and time, and begin only after you approve it.

5. Delivery and acceptance

We deliver digitally (code repositories, deployed systems, documentation) as described in our Shipping and Delivery section on the Refund Policy page. You have 7 days after delivery to report defects against the Proposal. If you don't respond within that time, the deliverables are treated as accepted.

6. Support

Each Build Sprint includes 30 days of post-launch bug-fix support from delivery. Ongoing maintenance after that is available under a separate agreement.

7. Intellectual property

• On receipt of full payment, we transfer to you ownership of the custom code and deliverables created specifically for you.
• Until full payment, we retain ownership of all work, and you may not use it in production.
• We keep ownership of our pre-existing tools, libraries and know-how, and grant you a non-exclusive, perpetual licence to use them as part of your deliverables.
• Third-party and open-source components stay under their own licences.
• We may mention you as a client and describe the project in general terms in our portfolio unless you ask us not to in writing.

8. Confidentiality

Each party will keep the other's non-public business and technical information confidential and use it only for the project, except where disclosure is required by law.

9. Third-party services

Projects may depend on third-party services (cloud hosting, APIs, AI model providers). Their fees, availability and terms are outside our control, and you are responsible for those accounts and costs unless the Proposal says otherwise.

10. AI-related outputs

AI systems can produce inaccurate or unexpected output. We build and test according to the Proposal, but we do not guarantee that AI outputs will be error-free. You are responsible for human review where outputs affect important decisions.

11. Warranty and disclaimer

We will perform services with reasonable skill and care. Except as stated here, our services and website are provided “as is”, and we make no other warranties, express or implied, including fitness for a particular purpose or uninterrupted operation.

12. Limitation of liability

To the maximum extent allowed by law, we are not liable for indirect, incidental or consequential losses, including loss of profit, data or business. Our total liability for any claim is limited to the amount you paid us for the specific project giving rise to the claim.

13. Termination

Either party may end an engagement by written notice if the other materially breaches these Terms and does not fix the breach within 10 days. You will pay for work completed up to the termination date. Refunds are governed by our Refund Policy.

14. Website use

You agree not to misuse the website, attempt unauthorised access, or copy our content without permission. Website content is owned by Qixolabs.

15. Governing law and disputes

These Terms are governed by the laws of India. We will try to resolve disputes through good-faith discussion first. If unresolved, the courts at Mumbai, India have exclusive jurisdiction.

16. Changes

We may update these Terms. Updates apply to future engagements and website use from the date posted. A signed Proposal stays valid on the terms it was signed under.